Reclamaciones y piezas de repuesto

Free Spare parts

  • Possible without proof of purchase and outside the guarantee or warranty period
  • Send a photo of the broken part and your shipping address to info@ergobag.com .
  • If in stock, we'll send you the needed spare part by post free of charge.
  • Spare parts are sent via letter post with Deutsche Post, so there's no tracking number.
  • After dispatch, delivery takes approximately 5–6 working days.

Complaints

  • Dentro del periodo de garantía
  • Por favor, envíanos un correo electrónico a info@ergobag.de .
  • Incluye una foto del defecto y tu factura.
  • Procesaremos tu solicitud y nos pondremos en contacto contigo lo antes posible.