Purchased on or after 1.10.2025

Then these provisions apply:

Warranty period

• Four-year manufacturer's warranty on your ergobag school bag from the date of purchase.
• Warranty extension is not possible.

a. Purchase before September 15th of a year
If the school backpack is purchased before September 15th of a year, the warranty period ends on September 15th four years later.

b. Purchase on or after September 15th of a year
For a purchase on or after September 15th of a year, the warranty ends four years after the date of purchase.

Click here for the warranty conditions.

Purchased before 1.10.2025

Then these provisions apply:

Warranty period

• Two-year manufacturer's warranty on your ergobag school bag from the date of purchase
• Extension to four years is possible with online registration.

Click here for the warranty conditions.

Regardless of when you purchased your school bag, the following applies:

1. The following is covered:

• Material defects
  
• Manufacturing defects
  
• All ergobag school bag models
  → If a warranty claim is valid, the item will be repaired or replaced.

2. The following is not covered:

• Normal wear and tear
  
• Improper handling (e.g., washing in a washing machine or dishwasher, sitting on it, etc.)
  
• Accidents or damage caused by extreme temperatures
  
• All ergobag accessories

3. How it works in the event of damage:

• Report the damage online, by email, or by phone (with proof of purchase and photos).
  
• Receive a return label and send in the backpack.
  
• Your ergobag school bag will be repaired or replaced if the warranty claim is valid.

4. Important to know:

Your statutory warranty rights remain valid in addition to the warranty service and can be asserted against the respective seller.